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|Delivery Types||Cost||Delivery Times|
|Standard Delivery||£2.99||2 – 5 working days|
|Next Day Delivery (Order before 12pm)||£6.99||1 working day|
|International Delivery||£4.99||Europe: 3 – 5 working days
Worldwide: 5 – 7 working days
Where is my order?
When your order will arrive is dependent on the dispatch time plus delivery option you choose when making your purchase. Around 93% of Royal Mail 1st Class orders will be delivered within just 1 working day, Mon-Sat. However please allow for 5 working days for your product to be delivered before contacting us. International delivery varies on the basis of where it is being delivered. Delivery to Europe is usually within 3 – 5 working days whereas delivery worldwide is within 5 – 7 working days.
Our dispatch time is 1 – 2 days. We actually dispatch majority of our orders the next day! You will receive an email as soon as an order is dispatched. Please make sure you check your Spam/Junk folder if you don’t get any emails from us. Alternatively please add Customerservice@hidden-pearls.co.uk to your safe senders list to ensure email deliverability straight to your inbox.
My order is late, what should I do?
Sometimes things do go wrong, and if your parcel has not arrived as expected please accept our sincere apologies.
If your parcel is more than 5 days after the estimated delivery date, please contact us.
Can I get a free delivery?
We also offer Free Delivery on orders worth more than just £11.99! Yes, that is a saving of almost £3.49!
Also we offer our loyal customers Free Shipping regardless of their order amount. Please contact us for further details if you have shopped with us thrice or more.
For first time users of our website, do not despair! We will refund your shipping costs in full if you send us a photo of you celebrating your lovely new scarf/hijab for us to display on our website and social channels! At present, there is no other company that offers such a service in the entire UK!
Do you deliver outside UK?
Yes we deliver internationally. We deliver to 195 countries around the World at extremely affordable rates!
Can my delivery address be different from my billing address?
Unfortunately at present, we only deliver to your registered address with Paypal. If you don’t have a Paypal account, then the delivery would be at the address your Credit/Debit card is registered at. This is due to Paypal’s terms and conditions.